TERMS AND CONDITIONS OF SALE
1. General Information & Applicability
These Terms and Conditions ("Terms") apply to all purchase agreements entered into between Anonymia ApS (trading as Anonymia), established under the laws of Denmark, and the customer ("Customer", "you").
Company: Anonymia ApS **[INSERT CVR/VAT NUMBER]
Address: [INSERT FULL ADDRESS, DENMARK]
Email: hello@anonymia.com
By placing an order on anonymia.com, you accept these Terms. Your personal data is processed in accordance with our Privacy Policy **[INSERT PRIVACY POLICY LINK]
1.1 Definitions
Consumer: A natural person acting for purposes outside their trade, business, craft, or profession.
Business Customer (B2B): A natural or legal person acting for purposes relating to their trade, business, craft, or profession.
2. Orders and Conclusion of Contract
1. A binding contract is formed only when you receive our Order Confirmation email.
2. B2B Orders: For large volume or custom orders, a separate Proforma Invoice or Sales Agreement may supersede specific clauses in these Terms.
3. We reserve the right to cancel orders due to pricing errors, stock discrepancies, or suspicion of fraud.
3. Prices and Payment
Currency: Prices are listed and processed in EUR and USD.
VAT (EU): For Consumers within the EU, prices include applicable local VAT (OSS scheme).
VAT (B2B & Non-EU):
- EU B2B: 0% VAT applies (Reverse Charge) upon validation of a valid VIES VAT number.
- Non-EU: Prices are exclusive of VAT. You are responsible for all import taxes, duties, and local VAT upon delivery.
Payment Methods: We accept Visa, MasterCard, Apple Pay, Google Pay, and PayPal. Bank transfers are available for B2B Proforma invoices.
Payment Terms (B2B): Unless "Net 30" terms are expressly agreed in writing for established partners, all B2B orders require full payment before shipment (Proforma). Full payment must be received and cleared within 5 business days of Proforma Invoice issuance. Orders will not be processed until payment is received and cleared.
Retention of Title: The goods remain the property of Anonymia ApS until full payment has been received.
4. Shipping and Delivery (Incoterms)
B2C Shipments: Shipped on a DAP (Delivered at Place) basis. We cover shipping to your address; you are responsible for import duties/taxes outside the EU.
Risk & Insurance (B2C): Risk of loss or damage passes to the Customer upon handover to the first carrier. Anonymia ApS maintains full liability for lost or damaged goods via carrier insurance for 30 days post-shipment. After 30 days, you must file claims directly with the carrier.
B2B Shipments: Standard shipping is DAP. For palletized or bulk orders, FOB (Free On Board) or DPU (Delivered at Place Unloaded) terms may be arranged upon request.
High-Value B2B Shipments (>€5,000): For B2B orders exceeding €5,000, you may request that Anonymia arrange carrier insurance at your cost (approximately 3% of goods value). Without this arrangement, you assume all risk of loss or damage.
Inspection: You must inspect the goods immediately upon arrival. Visible transport damage must be reported to us within 48 hours with photographic evidence. Claims reported after this deadline will not be accepted. We recommend you refuse the shipment at delivery if visible damage is apparent.
5. Right of Withdrawal (EU Consumers Only)
This section applies ONLY to Consumers residing in the EU/EEA.
You have the right to withdraw from this contract within 14 days without giving any reason.
Procedure: Notify us at hello@anonymia.com. You must return the goods within 14 days of notification.
Return Costs: The Consumer bears the direct cost of returning the goods.
Exceptions: The right of withdrawal does not apply to:
-Customized or Bespoke products made to your specifications (defined below).
-Business Customers (B2B): All B2B sales are final. No right of withdrawal applies unless agreed in writing.
Bespoke Orders Exclusion
Orders are non-returnable if:
(a) dimensions vary by more than 5% from standard catalog sizes;
(b) wood species or finish are customer-specified; or
(c) production has commenced. Once we confirm a bespoke order in writing, you are not entitled to cancel without incurring a cancellation penalty of 30% of the order price, unless the Customer proves that no damage or significantly lower damage occurred. Any partial production costs incurred beyond this penalty remain your responsibility.
6. Warranty and Product Nature
Nature of Wood: Our products are crafted from solid natural wood. Variations in grain, texture, color, or minor movements caused by humidity/temperature changes are natural characteristics and not defects.
6.1 Consumer Warranty (EU)
Consumers are entitled to a 2-year legal guarantee under the Danish Sale of Goods Act (Købeloven) for manufacturing defects existing at time of delivery.
6.2 Commercial Warranty (B2B)
For Business Customers, we provide a limited 1-year Commercial Warranty covering structural manufacturing defects. This warranty is void if the product is not regularly maintained (re-oiled at minimum every 6 months for high-traffic commercial environments). Re-oiling instructions are provided in the Care Guide included with each product.
Exclusions: Normal wear and tear, surface damage, or damage caused by improper maintenance, climate-induced movement, or use in high-traffic commercial environments without appropriate care.
6.3 Inspection Rights (B2B Warranty Claims)
For B2B Commercial Warranty claims exceeding €5,000 in total value, Anonymia ApS reserves the right to inspect the product(s) in situ or require detailed photographic/video documentation before processing any warranty claim, refund, or replacement. Anonymia may engage a third-party inspector at the claimant's cost if the claim appears disputed.
7. Intellectual Property & Trademark
Trademark Protection: "ANONYMIA" is a registered trademark. Unauthorized use of the Anonymia brand name, logo, or trade dress is strictly prohibited.
Copyright: All product designs, images, and text on this site are the intellectual property of Anonymia ApS.
Resale Restrictions: Business Customers are authorized to sell Anonymia products only through their own brick-and-mortar stores or branded e-commerce sites. Sales on third-party marketplaces (e.g., Amazon, Etsy, eBay) are strictly prohibited to protect our brand identity and trademark.
Brand Protection & Enforcement
(a) Partners authorize Anonymia ApS to monitor marketplace listings using automated IP monitoring services.
(b) If Anonymia detects unauthorized marketplace sales, it will issue a 24-hour cease-and-desist notice via email to the Partner's registered contact.
(c) If sales continue after 24 hours, Anonymia may immediately:
i. Suspend the wholesale account, block access to pricing and inventory;
ii. Reverse any pending Net 30 payments or invoice disputes;
iii. Require repayment of all inventory purchased in the past 90 days at cost price plus a 20% penalty fee;
iv. File DMCA, trademark takedown, or brand infringement notices directly with the marketplace, naming the Partner as infringing party.
(d) Partners indemnify and hold harmless Anonymia ApS for all legal costs, marketplace fees, and damages arising from enforcement of this clause.
(e) Anonymia's enforcement of this clause does not limit its right to pursue additional legal remedies.
8. Data Protection & Privacy
Your personal data is collected, processed, and protected in accordance with our Privacy Policy **[INSERT PRIVACY POLICY LINK]**, which includes details on data retention, cookies, third-party sharing, and your GDPR rights (access, correction, deletion, portability). Please review the Privacy Policy before purchasing.
9. Liability Limitation
To the fullest extent permitted by Danish law:
1. Anonymia ApS is not liable for indirect or consequential losses (loss of profit, revenue, business interruption, or reputational damage).
2. Our total liability is limited to the purchase price of the product in question.
3. Product Liability Limitation (B2B): For Business Customers, Anonymia ApS does not assume liability for damages to commercial property or third-party claims arising from the use of our products in hospitality or high-traffic environments, except to the extent mandated by mandatory Danish law.
10. Force Majeure
Anonymia ApS shall not be liable for any failure or delay in performance under these Terms where such failure or delay arises from events beyond its reasonable control, including but not limited to: war, natural disasters, strikes, pandemics, government actions, or severe supply chain disruptions. In such cases, we will notify you promptly and work to resume performance as soon as practicable.Copyright: All product designs, images, and text on this site are the intellectual property of Anonymia ApS.
Resale Restrictions: Business Customers are authorized to sell Anonymia products only through their own brick-and-mortar stores or branded e-commerce sites. Sales on third-party marketplaces (e.g., Amazon, Etsy, eBay) are strictly prohibited to protect our brand identity and trademark.
11. Termination of Wholesale Account (B2B)
1. Termination Rights: Either party may terminate the wholesale relationship with 30 days written notice for any reason, or immediately without notice if the other party materially breaches these Terms and fails to cure such breach within 10 days of written notice.
2. Obligations Upon Termination: Upon termination, Partner must cease using Anonymia branding, logos, and marketing assets within 14 days and liquidate remaining inventory per Anonymia's written instructions.
3. Unauthorized Marketplace Sales: If Partner fails to terminate unauthorized marketplace sales within 14 days of account suspension or termination notice, Anonymia ApS may pursue legal action for trademark infringement, breach of contract, and damages.
4. Wind-Down Period: For 90 days post-termination, Anonymia may continue to fulfill existing customer orders on the Partner's behalf at cost price plus 15%.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of Denmark.
The UN Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.
Dispute Resolution (Consumers)
EU Consumers may file complaints via the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr.
Dispute Resolution (B2B)
For Business Customers, disputes shall be resolved as follows:
(a) Good-Faith Negotiation: Parties shall first attempt to resolve disputes through good-faith negotiation within 30 days of written notice of dispute.
(b) Mediation (Optional): If negotiation fails, parties may mutually agree to non-binding mediation administered by a neutral third party. Costs are shared equally.
(c) Litigation: If mediation is declined or fails, either party may pursue litigation. Anonymia ApS may elect jurisdiction in the courts of Denmark as the default. Alternatively, the Customer may elect jurisdiction in the courts of its country of residence, provided that both parties consent to this election in writing.
(d) Venue: If Danish courts are selected, disputes shall be heard in the City Court of Copenhagen (Københavns Byret) as the court of first instance.
13. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Anonymia ApS.
2Amendments: We reserve the right to amend these Terms. Changes take effect upon publication on the website. Your continued use of the site constitutes acceptance of amended Terms.
Severability: If any provision of these Terms is found invalid or unenforceable, such provision shall be severed, and the remainder shall remain in full force.
Contact: For inquiries regarding these Terms, contact us at hello@anonymia.com.Resale Restrictions: Business Customers are authorized to sell Anonymia products only through their own brick-and-mortar stores or branded e-commerce sites. Sales on third-party marketplaces (e.g., Amazon, Etsy, eBay) are strictly prohibited to protect our brand identity and trademark.
