Terms and Conditions: Anonymia®
Effective date: to be stated here when the store opens.
PRELAUNCH NOTICE: NOT IN FORCE; NO ORDERS OR PAYMENTS ACCEPTED
This page is a preview of the terms that will apply to sales by Anonymia ApS (CVR 46825837), a Danish private limited company. The store is not yet open for orders, pre-orders or payments, and these draft sales terms do not currently form a contract with you. Sales will begin only after the seller's launch requirements, including its VAT registration, payment set-up and final terms, have been completed. Product displays and enquiries during this prelaunch period are not offers to sell or order acceptances.
The notice above is separate from the future sales terms below. Publication of this preview does not activate those terms.
1. Introductory provisions
1.1 Seller and contact details
These Terms and Conditions (“Terms”) govern purchases from the online store at https://www.anonymia.com (“Website”). The seller under these Terms is:
- Anonymia ApS (“Anonymia®”, “we”, “us” or “our”)
- Company registration number (CVR): 46825837
- Registered office (hjemsted): Hammerensgade 1, 2., 1267 København K, Denmark
- VAT registration: not yet registered. Our VAT number(s) will be stated here before the store opens.
- Email: hello@anonymia.com
- Contact form:https://www.anonymia.com/contact
- Telephone: +45 52 51 55 23
You can reach us by email or through the contact form, and we aim to reply within one working day.
Correspondence and complaints may be sent to our email, through the contact form or to our registered office. How to return goods is explained in section 9.5.
1.2 Scope and your rights
The Terms apply to both Consumers and Business Customers. Provisions marked “B2C only” apply only to Consumers; those marked “B2B only” apply only to Business Customers. The remaining provisions apply to both unless their wording says otherwise.
Nothing in these Terms excludes or reduces rights or remedies that applicable law does not allow us to exclude or reduce. This protection applies to customers in every country, not only Denmark or the EU. Where mandatory law gives you stronger or additional rights, including longer periods to make a claim, that law takes priority.
1.3 Definitions
- Consumer: a natural person purchasing wholly or mainly for purposes outside their trade, business, craft or profession. Mixed-purpose purchases retain consumer protection where required by applicable law.
- Business Customer: a customer purchasing for business purposes who is not entitled to consumer status for that purchase.
- Goods: the wooden home accessories offered on the Website.
- Contract: the purchase contract formed under section 4.2.
- Order: a purchase submitted through the Website checkout or, for approved trade-account customers, by invoice under section 5.4.
- Order Confirmation: our email confirming your order and, where applicable, your payment under section 4.2.
1.4 Customer service
We aim to reply within one working day. You do not need to wait for a reply before exercising a right within its deadline. In particular, a withdrawal notice sent in time is effective even if we respond later.
2. Account and ordering
2.1 Guest checkout and optional accounts
You may order as a guest or create an optional customer account through Memberstack. An account is not required to buy Goods, contact us about a purchase or exercise consumer rights.
2.2 Account security
Keep your account information accurate and your login details secure. Tell us promptly if you believe someone has used your account without permission. We may restrict an account where reasonably necessary to address fraud, misuse or a security risk. This does not cancel existing Contracts or prevent you from making a complaint, withdrawing or receiving a refund.
2.3 Capacity to order
You must have legal capacity to enter into the purchase. If you are under 18, a parent or legal guardian should place the order for you unless applicable law permits you to make the purchase yourself.
2.4 Order information
Check the Goods, quantities, contact details and delivery address before submitting an order. The checkout allows you to review and correct information before submission. If you notice an error afterwards, contact us promptly. We will try to correct it, but an address change may no longer be possible after dispatch. Any additional charge must have a lawful basis and will be explained; an error in your details does not automatically remove your statutory rights.
3. Business Customers (B2B only)
3.1 Trade accounts and buying without an account
Businesses may apply for a trade account through the Website’s “Trade account” page, providing their company name, company address and VAT number. Once approved, the account receives an individual trade discount that is applied automatically when the customer is logged in. Alternatively, contact hello@anonymia.com before ordering to discuss written business terms.
A Business Customer may also buy without a trade account, as a guest or with a customer account. Payment is then made at checkout at the price shown, and we send a VAT invoice.
A trade account, VAT number or discount does not by itself remove consumer protection where the actual purpose of the purchase gives the buyer consumer status. A separately agreed written business contract takes priority over these Terms to the extent of any inconsistency.
3.2 VAT and tax information
Provide complete and accurate business and VAT details. We verify EU VAT numbers through VIES where relevant. A valid number alone does not establish that a transaction qualifies for VAT exemption.
For a qualifying supply of Goods dispatched from one EU Member State to a VAT-registered business in another EU Member State, VAT is not charged when the legal conditions, including evidence of cross-border transport, are met. The buyer accounts for acquisition VAT where required. Supplies to businesses in the Member State from which the Goods are dispatched remain subject to the VAT of that Member State. Export treatment depends on the destination and evidence of export; destination-country taxes are dealt with under sections 5.2 and 6.5.
We may request evidence or correct an invoice where tax law requires it. Any liability for incorrect information is determined by applicable law.
3.3 Cancellation
The consumer withdrawal provisions in section 9 do not apply to Business Customers. Cancellation requires our written agreement, unless applicable law gives the Business Customer a cancellation or termination right. Any agreed cancellation charge will reflect the circumstances and costs already incurred.
3.4 Inspection and defects
Inspect the Goods promptly on delivery in accordance with sound commercial practice. Notify us in writing of defects immediately after discovery, or when they should have been discovered on an appropriate inspection, as required by the Danish business-sales rules. Defects not reasonably discoverable on that inspection must be notified promptly after discovery.
A defect must be notified in writing no later than one year after delivery. Between businesses, this one-year period replaces the two-year period under the Danish Sale of Goods Act (Købeloven). It does not apply where we have expressly undertaken responsibility for a longer period or have acted fraudulently or with gross negligence.
For a duly notified defect for which we are responsible, we may choose repair, replacement or a proportionate price reduction. If no appropriate remedy is provided within a reasonable time, the Business Customer retains any applicable right to terminate for a material breach.
3.5 Business liability and title
Subject to the exceptions below, our aggregate liability under a Business Customer’s Contract is limited to the invoice price of the affected Goods, excluding VAT. We are not liable for indirect or consequential losses, lost profit, lost production or business interruption.
Neither the cap nor the exclusions apply to fraud, wilful misconduct, gross negligence, death or personal injury for which we are responsible, or liability that cannot lawfully be limited, including mandatory product liability.
Title remains with us until the purchase price of the relevant Goods has been paid in full, to the extent this reservation is effective under applicable law. Risk passes under section 7.2.
4. Formation of the purchase contract
4.1 Submitting an order
Product listings invite you to place an order. Before submission, you can review the main product information, total price, taxes collected by us, delivery charges and applicable delivery arrangements.
The final order button is labelled “Order with obligation to pay” or an equally clear formulation. By using it, you place a binding order to purchase the selected Goods at the checkout price under the Terms provided with your order.
4.2 Formation of the Contract
The Contract is formed when you submit your order and your payment is successfully completed. We then send you an Order Confirmation by email without undue delay. For orders by approved trade-account customers paid by bank transfer against our invoice under section 5.4, the Contract is formed when we confirm the order in writing, and production starts when payment is received.
Production and delivery information supplied before ordering is not changed by the Order Confirmation. Taking payment at the time of ordering does not affect a Consumer’s right of withdrawal under section 9.
4.3 Orders we cannot fulfil
If, after an order is placed, we discover an objective obstacle to fulfilling it, such as unavailability, an obvious pricing or description error, a delivery restriction or a legal prohibition, we will contact you promptly. Where the order cannot lawfully be fulfilled or is not binding under applicable law, we will cancel it and refund the full amount paid, including delivery charges, without undue delay and no later than 14 days after cancellation.
We will not substitute materially different Goods or increase the agreed price without your express agreement. We cannot cancel a Contract because we have changed our mind or costs have increased. Any cancellation requires a contractual or legal basis and remains subject to your mandatory rights.
4.4 Your copy of the Contract
The Order Confirmation includes the order details and a copy of the applicable Terms, withdrawal instructions and model form, together with the other required purchase information, in the email or an attachment you can retain unchanged. A link to an editable webpage alone is not our contract confirmation.
We provide this information within a reasonable time after the Contract is formed and no later than delivery. Please retain it. We also keep the applicable version with our order records; you may request a copy at hello@anonymia.com.
4.5 Language
The available contract language or languages are identified before ordering. This version is in English. If you order using an available Danish version, that version is supplied with your Contract. No language preference overrides a mandatory language requirement or the interpretation protections given to Consumers.
5. Prices and payment
5.1 Currency and total price
Prices are displayed and charged in euros (EUR). The total amount payable is stated clearly at checkout before you submit your order.
The price shown when you submit your order is the price of that order. If your card or account is in another currency, your bank or payment provider may apply its own conversion rate or charges.
5.2 Taxes and delivery charges
Consumer prices include the VAT we are required to collect for the transaction. For deliveries within the EU, this is the VAT at the rate that applies in the country of delivery. The VAT included in the price is shown on your invoice or receipt. For deliveries outside the EU, EU VAT is not charged where the legal requirements for export are met, and destination-country taxes may apply under section 6.5.
Delivery costs EUR 25 per order, to every destination we ship to. It is shown at checkout, together with the total payable to us, before you submit the order.
Additional import charges not collected by us are explained in section 6.5.
5.3 Price changes and errors
Website prices may change for future orders. If an obvious pricing or description error affects an order, section 4.3 applies. You do not have to accept a corrected price. Otherwise, applicable law governs any claim that an error affects the validity of a Contract.
5.4 Payment methods
Payments are processed securely through Stripe. We accept the payment cards and wallet payments (for example Apple Pay and Google Pay) that are shown at checkout for your order. We do not add a payment-method surcharge.
Approved trade-account customers may alternatively order by invoice and pay by bank transfer; production of such an order starts when payment is received. Every Business Customer receives a VAT invoice.
5.5 When you are charged
The full amount stated at checkout is charged when you submit your order. Your bank may require additional authentication, such as 3D Secure, before the payment is completed.
Every piece is made only after it is ordered and paid for, because we buy the material for each order. We therefore take payment when you submit your order. At checkout you agree to this separately, by ticking a box, before you are bound. This does not affect a Consumer’s right of withdrawal under section 9. Refunds for cancelled, withdrawn, late or undelivered orders are made to the original payment method as set out in sections 4.3, 6.4, 8.3 and 9.8.
6. Delivery
6.1 Worldwide shipping
We offer worldwide shipping, subject to applicable law and the availability of a lawful delivery service for the particular address and Goods. Sanctions and export restrictions are addressed in section 16.
Any restriction affecting an order is disclosed before submission. If checkout cannot quote your destination, contact us before ordering. A worldwide shipping policy does not override a legal prohibition or mean that every carrier serves every address.
6.2 Dispatch and carriers
Goods are dispatched from within the European Union using an appropriate delivery service for the destination and parcel. The carrier is identified in the dispatch information.
6.3 Production, dispatch and transit
Every piece is made to order. We hold no finished stock; production starts after the Contract is formed (for orders paid by bank transfer, after payment is received). Production time is included in the delivery period. For Consumers, the delivery period in section 6.4 applies unless a different period is expressly agreed before you are bound. For Business Customers, we deliver within a reasonable time unless a delivery date is agreed in writing.
We do not treat “made to order” as permission to leave an order without a delivery deadline. If we cannot meet the applicable deadline, we will notify you promptly, explain the available options and obtain any consent required for a delay.
6.4 Late delivery (B2C only)
We deliver without undue delay and, unless a different delivery period has been expressly agreed, no later than 30 days after the Contract is formed. An agreed longer production-and-delivery period is possible, but must be disclosed and agreed before you are bound.
If we miss the applicable delivery deadline, you may require delivery within an additional period appropriate to the circumstances. If we also miss that period, you may terminate the Contract. You do not have to allow an additional period where we refuse delivery or timely delivery was essential in the circumstances, including where you told us before ordering that delivery by a particular date was essential.
On valid termination for non-delivery, we refund payments due back to you, including delivery charges for the cancelled Contract, without undue delay. Any shorter mandatory refund deadline applies.
For US orders, where the applicable shipment rules require consent to a delay or cancellation and a refund, we follow those rules. A generic delay notice is not a substitute for consent where consent is required; we do not keep an order open indefinitely without the required permission.
6.5 Import formalities and charges
For deliveries outside the EU customs and VAT territory, our normal arrangement is that you bear lawful import duties, import taxes and clearance charges that are not collected by us at checkout. We arrange transport to the agreed delivery address. For Business Customers, these deliveries are DAP, named delivery address, Incoterms® rules, unless expressly agreed otherwise.
The checkout identifies charges we collect and warns of additional import charges where applicable. Where an additional amount cannot reasonably be calculated in advance, we explain that it may be payable. You may ask the destination’s customs authority or carrier about likely charges before ordering. We do not guarantee any low-value customs exemption.
You must provide information reasonably required for lawful import clearance where the destination’s rules make you responsible for it. Whether you are legally the importer depends on those rules and the shipment arrangements; these Terms do not assign that status contrary to law. We remain responsible for taxes and formalities the law places on us.
If you do not provide required clearance information or pay a properly disclosed charge that is lawfully your responsibility, contact us promptly. We will explain the options. Any claim for resulting costs must be lawful, reasonable and supported by actual costs; there is no automatic forfeiture of the purchase price or statutory refund.
6.6 Split deliveries and uncollected parcels
We may split an order without adding delivery charges. Risk passes separately for each shipment under section 7. For a Consumer’s single order delivered in parts, the withdrawal period is calculated under section 9.2.
Tell us if you cannot receive or collect a parcel. Refusing delivery or not collecting it does not, by itself, communicate withdrawal; use section 9.3. We will contact you about a returned parcel. Any redelivery or other cost must have a lawful basis and cannot override the refund rules following a valid withdrawal.
7. Risk transfer and title
7.1 Consumers (B2C only)
Risk of loss or damage passes when you, or someone you nominate other than the carrier, takes physical possession of the Goods. If you independently appoint a carrier we did not offer, risk passes when we hand the Goods to that carrier, without affecting your rights against the carrier.
Please tell us promptly about missing or damaged deliveries so that we can investigate. Your rights against us do not depend on signing a carrier’s damage report or claiming directly from the carrier. Title passes on delivery.
7.2 Business Customers (B2B only)
For a delivery agreed on DAP terms under section 6.5, risk passes at the named destination when the Goods are placed at your disposal on the arriving vehicle, ready for unloading, subject to the applicable DAP rules.
For other business deliveries, risk passes on handover to the first carrier at our dispatch point unless we agree otherwise in writing. Retention of title is governed by section 3.5.
8. Non-conformity and complaints
8.1 Consumer statutory rights (B2C only)
Goods must conform to the Contract and meet applicable legal standards, including the description, normal quality, fitness for purpose and safety requirements.
Under Danish consumer sales law, you generally have two years from delivery to notify a lack of conformity. A defect becoming apparent within the first year is presumed to have existed on delivery unless that presumption is incompatible with the nature of the Goods or defect. The two-year period and the first-year evidential presumption are different rules.
These Danish rules do not shorten a longer or more favourable mandatory right available to you under applicable law. The Goods need not have a separate commercial warranty for statutory rights to apply.
8.2 Reporting a problem
Contact hello@anonymia.com within a reasonable time after discovering the problem. Under Danish consumer sales law, notification within two months after discovery is always timely; this is not a requirement to complain immediately on delivery.
Please give your order number or other purchase evidence, describe the problem and include photographs if helpful. Photos or original packaging are not compulsory conditions of a valid claim. We may reasonably need to examine the Goods.
8.3 Remedies
You may initially choose repair or replacement, unless the chosen remedy is impossible or disproportionate under applicable law. An appropriate remedy is provided free of charge, within a reasonable time and without significant inconvenience.
You may be entitled to a proportionate price reduction or termination and a refund where repair or replacement is unavailable, is not completed properly, the problem persists, or other legal conditions are met. A sufficiently serious defect may justify an immediate price reduction or termination. Termination may be unavailable for a minor defect, as provided by law.
Where UK consumer law applies, Goods must be of satisfactory quality, fit for purpose and as described. Applicable rights include the short-term right to reject faulty Goods, normally within 30 days, and further repair, replacement, price-reduction or final-rejection rights. Section 8.1 does not replace those remedies.
8.4 Returning faulty Goods
Contact us so we can arrange an appropriate return or collection. We bear reasonable necessary return costs for a justified Consumer complaint. Asking you to contact us helps organise the return; it does not make our prior approval a condition of your statutory rights.
8.5 Natural materials and care
Wood naturally varies in grain, colour and knot pattern. Such variation is not in itself a defect where the item still meets its description, the Contract and applicable conformity standards. Photographs and a general natural-variation statement do not excuse damaged, unsafe or materially different Goods.
We are not responsible for damage caused by misuse, unsuitable storage or failure to follow appropriate care instructions supplied to you. Wear and tear is assessed against the quality and durability you are entitled to expect. An alteration or third-party repair does not automatically cancel unrelated statutory rights.
8.6 Business purchases
Business Customer inspection, notification, remedies and liability are addressed in sections 3.4 and 3.5.
9. Right of withdrawal (B2C only)
9.1 Your right
You may withdraw from a Consumer purchase within 14 calendar days without giving a reason, subject to the genuinely personalised-goods exception in section 10. Statutory rights relating to faults or late delivery are separate from this change-of-mind right.
9.2 Calculating the period
The withdrawal period expires 14 days after the day you, or a third party you nominate other than the carrier, takes physical possession of the Goods. For several Goods ordered in one order and delivered separately, it runs from receipt of the last item. For one item delivered in parts, it runs from receipt of the last part.
Where Danish deadline rules apply, a deadline falling on a Saturday, Sunday or Danish public holiday extends to the next business day. Any additional protection required by applicable law is preserved.
If required withdrawal information has not been provided, the period is extended as required by law: under the Danish/EU rules, by up to 12 months after the normal period. If that information is supplied during the extension, the period ends 14 days after you receive it.
9.3 How to notify us
Inform us of your decision through a clear statement before the period expires. You may:
- use the online withdrawal function described in section 9.4;
- email hello@anonymia.com;
- send a letter to the registered office in section 1.1; or
- complete and send the model withdrawal form in Appendix 1.
The model form is optional. An order number is helpful, but you may identify the purchase in another clear way. Sending the notice before the deadline is sufficient; you do not need our approval. Keep evidence of sending it.
9.4 Online withdrawal function
On https://www.anonymia.com, use the prominently displayed “Withdraw from contract here” function, accessible from the Website footer. It remains available throughout the withdrawal period and does not require you to create an account.
Enter or confirm your name, the details identifying your Contract and the email address for the receipt. Submit your notice using “Confirm withdrawal”. We then send an acknowledgement without undue delay by email, including your withdrawal statement and the date and time of submission.
This function is an additional option, not a replacement for email, letter or the model form. If you encounter a technical problem, you can use another method in section 9.3; a malfunction does not remove your rights.
9.5 Sending Goods back
Return the Goods without undue delay and no later than 14 days after notifying us of withdrawal. You meet the return deadline by sending the Goods before it expires.
Return recipient: Anonymia ApS
Return address: we send it to you by email when you tell us that you are withdrawing.
You may contact us for practical instructions, but need not wait for authorisation to withdraw. Pack the Goods securely. Original packaging is helpful where available, but is not required. Keep proof of dispatch; tracking or insurance may help you resolve a carrier dispute, but we do not require a particular paid return service.
9.6 Return costs
You bear the direct cost of returning Goods after a change of mind, unless we have agreed to pay or failed to inform you of that cost responsibility before you were bound by the order. There is no standard prepaid return label. Necessary return costs for faulty Goods are instead dealt with under section 8.4.
For Goods that cannot normally be returned by post, we provide the return cost, or a reasonable estimate where an exact cost cannot reasonably be calculated, before you order.
9.7 Handling and diminished value
You may examine the Goods as necessary to establish their nature, characteristics and functioning, as you could reasonably do in a shop. You are liable only for diminished value caused by handling beyond that. We do not impose a restocking fee.
If required information about the withdrawal right was not provided, you are not liable for diminished value where the law so provides. Any proposed deduction will be explained and must reflect the actual reduction in value, not an automatic percentage.
9.8 Refunds
We refund payments received for the withdrawn Contract, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after being informed of withdrawal. Extra cost resulting from your choice of a more expensive delivery option is not refundable.
Unless we have offered to collect the Goods, we may withhold the refund until we receive the Goods or you provide evidence of sending them back, whichever happens first. We use the original payment method unless you expressly agree otherwise, without charging a refund fee.
Where only part of an order is withdrawn, we refund the price of those Goods and delivery charges to the extent required by applicable law.
9.9 International returns
If a return crosses a customs border, contact us for available product and shipment information needed for an accurate return declaration. Describe the parcel truthfully as returned Goods where appropriate; do not declare a false value or mark a commercial return as a gift.
Destination taxes paid directly to a carrier or authority were not received by us. Any recovery of those amounts follows that authority’s or carrier’s procedure. We do not automatically deduct customs charges from your refund merely because a return crosses a border.
10. Bespoke and personalised Goods
10.1 Current range
We do not currently offer bespoke or clearly personalised Goods through the Website. Every piece is made after the order is placed, but to our standard designs and finishes; that does not, by itself, remove the Consumer’s withdrawal right.
10.2 Any future personalised range
If we introduce Goods genuinely made to your individual specifications or clearly personalised, we will identify them and explain any applicable withdrawal exception before you order. Merely choosing from standard options, or our beginning production after ordering, does not automatically create that exception.
The exception applies only where its legal conditions are actually met; a checkbox or these Terms cannot turn ordinary Goods into personalised Goods. Any exception to change-of-mind withdrawal leaves rights concerning faulty, misdescribed or late Goods unaffected.
11. Warranties and product safety
11.1 No additional commercial warranty
We do not offer a separate voluntary commercial warranty in addition to applicable legal rights. This is not an “as is” sale or a disclaimer of mandatory warranties, quality obligations or remedies. Product descriptions and legally binding statements remain effective.
11.2 Care and safety
Use the Goods for their described purpose and follow the care and safety information supplied with them. Safety and manufacturer information is available on our Product safety page, linked from every product page. If you believe an item is unsafe, stop using it and contact hello@anonymia.com. If a safety corrective action or recall affects your Goods, we will provide the information and remedies required by applicable law. Nothing in these Terms limits mandatory product-safety or product-liability obligations.
12. Personal data
Anonymia ApS is the controller of the personal data we process in connection with the Website and your orders. Information about the processing of personal data is provided separately in our Privacy Policy:https://www.anonymia.com/privacy-policy.
The Privacy Policy is not a waiver of your purchase rights. Agreeing to these Terms does not itself constitute consent to optional marketing or non-essential cookies. Data-protection rights and the legal bases for processing are governed by applicable law, not by a blanket contractual consent.
13. Intellectual property
13.1 Website and brand
The Anonymia® name and logo are registered trademarks. Website photographs, text, designs and other material belong to their respective owners and may not be copied or reused except as these Terms allow or with permission.
13.2 Permitted use
You may browse the Website and save or print information reasonably needed to consider a purchase, retain your Contract or exercise your rights. Other use remains subject to the relevant owner’s permission and any exceptions allowed by law. Purchasing Goods does not transfer intellectual-property ownership.
13.3 Material you send us
You retain ownership of your reviews, photographs and other material. Material sent to resolve a complaint is used for that purpose, not automatically licensed for advertising. Any publication or marketing permission we seek will be explained separately when the material is submitted or permission is requested.
13.4 Downloadable files
Files offered for download on the Website, such as 2D and 3D product files, are provided under the licence that accompanies them. Purchasing Goods does not change that licence.
14. Events beyond our control
If an event beyond our reasonable control affects performance, we will notify you and take reasonable steps to reduce its effects. Such events may include natural disasters, war or binding government restrictions; ordinary operational difficulties or carrier delays are not automatically force majeure.
For Consumers, statutory delivery, withdrawal, refund, conformity and compensation rights remain unaffected, including the late-delivery remedies in section 6.4. We retain transit risk as set out in section 7.1.
For Business Customers, affected obligations may be suspended to the extent performance is prevented by a qualifying event. If prevention continues for more than 60 days, either party may terminate the affected unperformed part of the Contract. We refund advance payments attributable to Goods not delivered under that terminated part. Mandatory liability and the exceptions in section 3.5 remain unaffected.
15. Governing law, courts and dispute resolution
15.1 Governing law
Danish law governs the Contract. This does not deprive consumers of the protection of the mandatory rules of the law of the country where they live. This choice does not deprive a Consumer of protections that cannot be excluded by agreement under the law applicable without that choice, or under other applicable mandatory rules. It applies regardless of the Consumer’s country of residence.
15.2 Consumer courts (B2C only)
These Terms do not impose an exclusive Danish court on Consumers or restrict any court access given by applicable law. You may bring proceedings in Denmark or in another competent court, including a court where you live when the applicable jurisdiction rules allow it.
We bring proceedings against Consumers only in a court permitted by the applicable jurisdiction rules. No mandatory arbitration, class-action waiver or waiver of statutory remedies is imposed by these Terms.
15.3 Business courts (B2B only)
Danish courts have exclusive jurisdiction over disputes with Business Customers, subject to mandatory jurisdiction rules. The agreed venue is Copenhagen, with the particular court determined by the rules on subject-matter jurisdiction.
15.4 Complaints and Danish ADR
Please first contact hello@anonymia.com so that we can try to resolve the problem. Faulty Goods are addressed in section 8, withdrawal in section 9 and late delivery in section 6.4.
If a Consumer complaint remains unresolved and falls within its jurisdiction and eligibility rules, you may use the Danish consumer-complaints system: first Mæglingsteamet for Forbrugerklager and, where available after mediation, Forbrugerklagenævnet, at Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark.
Complaints portal:https://kpo.naevneneshus.dk/.
Eligibility, fees and current procedure are determined by the relevant body. Using a complaints process does not remove any right to seek a court remedy.
15.5 Cross-border assistance and other ADR
Consumers in participating European countries can seek cross-border guidance from the European Consumer Centres Network athttps://www.eccnet.eu/.
Where we must provide information about an available ADR scheme or participate in one, we comply with that obligation. When communicating the outcome of a complaint, we identify any ADR or other dispute-resolution arrangement available by virtue of a legal or contractual obligation on us.
16. Sanctions and legal restrictions
We do not fulfil orders, and may cancel them under section 4.3, where doing so would breach sanctions, export controls or other laws applicable to the transaction. Restrictions depend on the Goods, parties, destination and current law; this is not a statement that every sale to a named country is prohibited.
We may request information reasonably needed for compliance. You must not knowingly use an order to circumvent applicable restrictions or provide materially false compliance information.
If a restriction prevents fulfilment, we will notify you as legally permitted and cancel or suspend the affected transaction only as required or permitted by law. Payments are refunded where due unless a legal freezing or other restriction prevents the refund; we will not promise a transfer prohibited by law.
17. Miscellaneous
17.1 Applicable version
The version supplied when you submit an order governs that order. Later changes apply to future orders, not retrospectively to your Contract. Copies of previous applicable versions may be requested at hello@anonymia.com.
17.2 Contract information
Your Contract includes these Terms, the order details and product, price and delivery information made part of the purchase before ordering. Binding product descriptions, representations, promises and information that law makes part of the Contract remain effective.
17.3 Invalid terms
If a provision is invalid or unenforceable, the remainder continues where the Contract can lawfully do so. An unfair Consumer term is not automatically replaced with a different term achieving the same commercial result.
17.4 Transfer and waiver
A transfer of the Contract must not reduce a Consumer’s contractual or statutory protection. We will notify you of any proposed transfer affecting who performs our obligations and obtain consent where required. Your statutory ability to transfer rights is preserved. A failure or delay to exercise a right does not by itself waive that right.
17.5 Notices and effective date
Contact us using section 1.1. We normally communicate with you using the email address supplied with the order. The timing rules for exercising statutory rights, including section 9.3, take priority over general notice arrangements.
These Terms take effect only from the effective date stated at the top of this page, after the prelaunch notice has been replaced and the store opens for orders.
Appendix 1: Model withdrawal form (B2C)
Complete and return this form only if you wish to withdraw from the Contract.
To: Anonymia ApS, Hammerensgade 1, 2., 1267 København K, Denmark, +45 52 51 55 23, hello@anonymia.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
____________________________________________________________
Ordered on (*) / received on (*): ____________________________
Name of consumer(s): ________________________________________
Address of consumer(s): _____________________________________
____________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
____________________________________________________________
Date: ____________________
(*) Delete as appropriate.